Returns & Refund Policy
Need to return something? Not a problem. Send back any bargain you don't love within 30 days of delivery. We will issue a refund of your purchase price, excluding any shipping and handling fees paid to have the order shipped or returned.
As you may expect, we ask that you return your purchase in unused condition, with its original packaging, storage boxes, containers, manuals, accessories and hand tags etc.. intact. Any item that has been used for "a ride, worn once" will be considered used and will not be accepted for a return or exchange. Please take a look below for specific instructions regarding your merchandise.
Try your helmet on (gloves/goggles if you ordered as well) but DO NOT remove any tags or labels or lens/visor protective film until you are 100% sure that everything fits and that the color/style that you ordered is what you wanted. If you remove any of the tags/labels or lens/visor protective film your order cannot be returned for refund or exchanged. If your helmet was purchase as a gift, you may want to save the outer shipping box in case there is a need for a return or exchange.
Shipping charges are NOT refunded. Partial returns are refunded accordingly. Items must be in original packaging (helmet bag and helmet box) and in new condition (tags attached, visor/goggle film still in place, gloves in original plastic bag, goggles in plastic bag). You must return the item in a strong outer box (the outer box we used is OK for return), you can use USPS, FedEx or UPS whatever is cost effective for you. Please enclose a copy of the invoice that was sent to you and instruction of what your request is: Refund, Size exchange, color style exchange.
The customer is responsible for properly packaging and insuring returned items.
The customer is responsible for paying return shipping.
No returns, refunds, or exchanges on sale merchandise in closeout section.
Items for return received greater than 21 days after the delivery date will be subject to a 20% restocking fee.
Your return will be processed within 48 hours of our receiving your package and will be shipped to you via 3/5 day ground service. We will pay the shipping cost back to you for one size exchange. Any additional requests for exchange will require a $15.00 shipping and handling charge.